FAQs | Support & Resources

Downlights

Are LED lights dimmable?

Yes, however their ability to do so is dependent on the driver that the individual fitting uses. Haneco Lighting includes dimmable drivers with most of their downlights, but it is not a standard inclusion on all products.
Can a downlight safely operate if it touches insulation?

Only if it has been classified with a CA, IC or IC-F rating. CA classifications allow insulation to side abut the downlight and IC allows it to cover the downlight. Please refer to the installation instructions.
How far apart should downlights be?

Spacing decisions need to be made on a case-by-case basis as it will be dependent on factors such as downlight type, room dimensions, how the room is used, the amount of natural light in the room as well as other factors.

Does Haneco have an office in my state?

Haneco offices and warehouse addresses : CLICK HERE
Do Haneco sell products that are suitable for use in food preparation areas?

Yes. Link to HACCP Approved products.
Am I able to pick up my light from Haneco directly?

Yes, but you must purchase through your Wholesaler as a Pick-up order.
Where can I get a Haneco catalogue?

Download the Haneco Catalogue.
I cannot find the datasheet for my product.

Contact Tech Support. 1300 001 LED

Some highbays need time to 'warm up'. Are LED highbays the same?

No. Unlike metal halide, LED high bays will switch on instantly. This is true for all LED light fittings including replacement T8 tubes, downlights, battens and flood lights.
What happens when LED lights stop working?

LED lights have longer lifespans than traditional sources, but when they do fail you’ll need to replace the entire fitting unless it is a unit that has a replaceable lamp. Early failures are likely to be covered by warranty conditions.
How long do LED lights last?

LED light fittings should last for at least 30,000 hours. So if you used your lights 8 hours a day, 7 days a week, they should last for 10 years. All Haneco fittings are expected to last for 50,000 hours.
Why are LED wattages so much lower than other comparable light sources?

LED lights operate by converting energy straight to light, whereas traditional light sources convert energy to heat in order to produce light, which means LEDs use less watts to produce the same light output. It also means that they are not particularly hot to touch.
I have an existing cutout, will an LED fitting fit?

More often than not, the answer is yes! As LED lighting is often used to retrofit existing lighting, many shapes and sizes have been made to ensure there is one to suit your needs. Several Haneco downlights have adaptor plates that make it possible to put a 90mm cutout downlight into larger holes.

What is CRI?

Colour Rendering Index (CRI) is a measurement of how natural colours render under an artificial white light source when compared with sunlight. The index is measured from 0-100, with a perfect 100 indicating that colours of objects under the light source appear the same as they would under natural sunlight.
What is an IP rating?

The IP (Ingress Protection) rating of a bulb or light fixture declares the level of protection it has against dirt and water. Any fixture that is used in a bathroom, garden or wet environment should have an IP rating that is sufficient enough to stop the ingress of dust and water.
What is Lux level?

Lux is a standardised unit of measurement of light level intensity, which is commonly referred to as "illuminance" or "illumination". So what is exactly 1 lux? A measurement of 1 lux is equal to the illumination of a one metre square surface that is one metre away from a single candle.
What are Lumens?

In simple terms, Lumens (denoted by lm) are a measure of the total amount of visible light (to the human eye) from a lamp or light source.