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Commercial LED Downlights
Do OVOLO LED downlights support DALI and 0/1-10V dimming?
HANECO can supply Phase-Cut, HDALI, TDALI, 0/1-10V or DSI drivers for the OVOLO range.
LED Downlights flickering or flashing?
All LED lights can flicker due to dimmer/ driver compatibility issues, and by "ripple injection" used by some power companies for communication with smart metering or managing peak and off peak load switching. We strongly advise the use of HANECO dimmers, which are tested with our HANECO lights to maximise compatibility. We also recommend the use of load correction capacitors (supplied with HANECO dimmers), in some cases it mat be advised to usea more advanced load correction device such as the HANECO LCDEV. Please contact your local electrical provider for information on whether they use a powerline ripple system for communication
Do ASTRAL downlights support DALI or 0/1-10V dimming?
HANECO can supply Phase-Cut, HDALI, TDALI, 0/1-10V or DSI drivers for the ASTRAL range.
Are ASTRAL LED downlights flicker‘free out of the box?
All drivers across the ASTRAL range are flicker-free.
Can a downlight safely operate if it touches insulation?
Only if it has been classified with a CA, IC or IC-F rating. CA classifications allow insulation to side abut the downlight and IC allows it to cover the downlight. Please refer to the installation instructions.
Exit & Emergency LED Lights
Are any emergency LED lights suitable for sub-zero freezers?
No, emergency batteries typically have a minimum operating temperature of around 0°C. Below this threshold, they cannot charge or discharge effectively, making them unsuitable for sub-zero freezer environments.
How long do Haneco emergency LED light batteries take to recharge?
After installation, allow approximately 16 hours for a full recharge (24 hours recommended for optimal performance). After a full 60-minute discharge, the typical recharge time is around 8 hours. For a 30-minute discharge, the typical recharge time is approximately 4 hours.
Do Haneco emergency LED lights operate in maintained and non maintained modes?
Yes, most Emergency Haneco LED models can be wired for maintained or non-maintained operation; DUET and LUME LED Products are non-maintained only.
General Haneco Questions
Are Haneco LED lights certified to Australian and New Zealand standards?
Yes. All Haneco LED lighting products are fully compliant with Australian and New Zealand electrical safety standards, including AS/NZS 60598 for general lighting and AS/NZS 2293 for emergency lighting systems. This ensures our products meet strict quality, safety, and performance requirements for residential, commercial, and industrial applications.
For detailed compliance information, refer to the product datasheet or SDoC (Supplier Declaration of Conformity) available on our website.
How do I select the right LED light for my home or business?
Consider application, IP/IK rating, beam angle, colour temperature, and dimming requirements. Browse our products for more information or consult your electrician.
What is DALI, 0/1-10V, and phase-cut dimming for LED lights?
All 3 are different types of dimming protocols. DALI is a digital control protocol for advanced dimming and automation. 0/1-10V is an analog dimming method. Phase-cut dimming uses standard wall dimmers.
How do LED lights save energy compared to traditional lighting?
LED lights use less input power (watts) to produce the same or more light (lumens) than incandescent or fluorescent lamps, resulting in lower energy bills.
What is the difference between LED downlight, LED batten, and LED panel light?
An LED downlight is a recessed fixture, an LED batten is a linear light for general illumination, and an LED panel light is a flat, diffuse fixture.
General LED Lighting
What is the difference between HDALI and TDALI models
The difference lies in the type of DALI driver supplied with the luminaire:
- HDALI = Haneco DALI driver (standard option for most installations).
- TDALI = Haneco-supplied TRIDONIC DALI driver, used in projects where specific compliance or performance requirements call for Tridonic components.
Both models support DALI dimming protocols, ensuring compatibility with building automation systems and advanced lighting controls.
💡 Tip: For detailed specifications and compatibility guidance, visit our DALI driver section or request a technical datasheet.
Watts vs Lumens: which matters for an LED light?
Watts and lumens measure two different things:
- Watts (W) = power consumed by the light.
- Lumens (lm) = brightness or light output.
In traditional incandescent bulbs, higher wattage meant more brightness. But with modern LED technology, this is no longer true. LEDs are far more efficient—producing more light with less energy.
For example, a 9W LED bulb can replace a 60W incandescent bulb, delivering around 800 lumens with significantly lower energy use.
So when choosing LED lighting, lumens matter more than watts. Look for the lumen rating to determine how bright the light will be, and use watts to understand energy consumption.
💡 Tip: For more information on lumens, visit our Glossary section under Support & Resources.
What does IP and IK rating mean for LED lights?
IP and IK ratings are important indicators of how well an LED light fixture can withstand environmental and physical challenges.
IP Rating (Ingress Protection) measures how resistant a fixture is to dust and water. It consists of two digits:
- The first digit (0–6) indicates protection against solid objects like dust.
- The second digit (0–9) indicates protection against moisture and water.
- For example, IP65 means the fixture is completely dust-tight and protected against water jets from any direction.
IK Rating (Impact Protection) measures how resistant a fixture is to mechanical impact, such as knocks or vandalism. It ranges from IK00 (no protection) to IK10 (high impact resistance).
- An IK10 rating means the fixture can withstand a 5kg object dropped from 40cm—equivalent to 20 joules of impact energy.
These ratings are especially important for lighting used in outdoor, industrial, or public areas where durability and safety are critical.
💡 Tip: For more details, visit our Glossary section under Support & Resources.
Some highbays need time to 'warm up'. Are LED highbays the same?
No. Unlike metal halide, LED high bays will switch on instantly. This is true for all LED light fittings including replacement T8 tubes, downlights, battens and flood lights.
What happens when LED lights stop working?
LED lights are known for their long lifespans—often lasting 30,000 to 50,000 hours. However, like any technology, they can eventually stop working. When this happens, here’s what to consider:
- Complete fitting replacement: Most LED fittings are integrated units, meaning the entire fixture must be replaced when the light fails—unless it’s a model with a replaceable lamp.
- Common causes of failure: LED lights may stop working due to:
- A failed LED driver (the power supply unit).
- Loose wiring or poor electrical connections.
- Overheating from poor ventilation or insulation contact.
- Incompatible dimmer switches or power surges.
- Warranty coverage: Early failures are often covered under Haneco’s warranty conditions. Always check the product documentation or contact support for assistance.
💡 Tip: To extend the life of your LED lights, ensure proper installation, ventilation, and use compatible dimmers. For more details, visit our Support & Resources section.
Government Schemes
Why choose Haneco for government scheme projects?
Haneco is the trusted choice for government scheme lighting upgrades because we provide:
- Scheme-approved LED products for VEU (Victoria), ESS/IPART (NSW), and REPS (SA).
- HACCP-certified lighting solutions for food and beverage facilities.
- Expert technical support to ensure compliance and help you achieve maximum rebate value.
- Nationwide distribution through leading electrical wholesalers.
💡 Tip: Explore our Government Schemes hub for approved product lists and compliance resources.
Do I need to replace all my lights to qualify the government scheme?
No, you don’t need to replace every light to qualify. You can upgrade selected areas or specific fittings under programs like VEU (Victoria), ESS (NSW), and REPS (SA). However, the more lights you replace with approved LED products, the greater your rebate and long-term energy savings.
To qualify:
- Use products listed on the scheme’s approved register.
- Work with a licensed installer or Accredited Certificate Provider (ACP).
- Ensure all compliance and evidence requirements are met.
💡 Tip: Upgrading all inefficient lights maximises your rebate and reduces your electricity costs significantly. Visit our Government Schemes hub for approved product lists and guidance.
Are Haneco products suitable for food facilities needing HACCP?
Yes. Many Haneco LED lighting products carry HACCP International certification, making them ideal for food and beverage facilities where hygiene and safety are critical. These certified products are designed to:
- Minimise contamination risks.
- Be easy to clean and maintain.
- Comply with strict food safety standards.
Examples of HACCP-approved Haneco products include:
- TRIPROOF G2 and DURA G2 weatherproof battens.
- VISTA and BLADE G2 Indoor batten range.
- METEOR tubular downlights.
- MATRIX G3 LED panels.
- ARIS high bays.
💡 Tip: View the full list of HACCP-approved products on our HACCP Approved Products page.
Can I combine government scheme discounts with other offers?
In general, government scheme discounts cannot be combined or “double-counted.” Each program—such as VEU (Victoria), ESS (NSW), or REPS (SA)—requires strict compliance with its rules, including:
- Eligible activities and approved products.
- Evidence requirements for installations.
- Installer accreditation under the scheme.
Only one set of certificates can be created for an upgrade. Your accredited provider will advise if any non-conflicting local incentives (such as council rebates or manufacturer offers) can be applied alongside the scheme.
💡 Tip: Visit our Government Schemes hub for detailed guidance and approved product lists.
What are the current rules or recent updates on Government scheme (2025 Update) I should know about?
Government energy-efficiency schemes have introduced important updates in 2025:
- NSW ESS – Rule updated on 29 Aug 2025 (effective 12 Sep 2025) with changes to commercial lighting, SONA method, and consumer protections.
- VEU (Victoria) – Activity 34 guidance refreshed on 3 Jun 2025; products must be on the VEU Register at certificate creation.
- REPS (SA) – Requires products accepted under NSW ESS or VEU for certain tubes, plus SA-specific evidence and co-payment rules.
Your accredited installer or provider will confirm compliance with these updates before proceeding.
💡 Tip: Visit our Government Schemes hub for links to official guidance and approved product lists.
Highbay & Lowbay LED Lights
How do I change wattage and CCT on SKYLUX high bays?
For SKYLUX X3 and G5, remove the small side rubber cover at the driver to access the dip switches for wattage and colour temperature adjustment. For SKYLUX EVO, remove the central cover (sensor port) to access the switches. Always ensure the power supply is switched off before making adjustments.
Can the HIGHBAY REMOTE change output on SKYLUX without a sensor?
No, the HIGHBAY REMOTE is designed to work only with the MS sensor. If you need to adjust the light output without a sensor, you can use the slide switches on the SKYLUX fitting to set the desired output level.
What is the minimum light level when a SKYLUX highbay runs with the MS sensor?
When operating in sensor mode with the MS (Microwave Motion Sensor), SKYLUX high bays maintain a minimum standby dimming level of approximately 60% of the selected output during active detection cycles. Using the remote control in manual mode, the light output can be reduced to as low as 10%, enabling significant energy savings while maintaining safety and visibility.
Can I use the SKYLUX200G4 PR prismatic reflector on the SKYLUX X3 and G5?
Yes. The SKYLUX200G4 PR prismatic reflector is fully compatible with both SKYLUX X3 and SKYLUX G5 high bay LED models. Adding this reflector helps:
- Improve light distribution for high bay applications.
- Reduce glare and enhance visual comfort.
- Maintain compliance with industrial lighting standards.
💡 Tip: For installation instructions and accessory options, visit our SKYLUX High Bay Accessories section or request a technical guide from our support team.
Can SKYLUX X3/G5/EVO high bay LED lights use sensors and a remote?
Yes. SKYLUX highbay LED lights (X3, G5, and EVO series) support smart control features when paired with the SKYLUX G5/EV MS sensor and the HIGHBAY REMOTE. This setup enables:
- Motion detection for energy-efficient operation.
- Dusk/dawn mode for automatic light adjustment.
- Standby dimming to reduce brightness when no activity is detected.
- Lux threshold control for precise light level management.
💡 Tip: For installation and setup instructions, visit our Lighting Control & Automation section or request a technical guide from our support team.
Indoor LED Battens
Where is the sensor located in Haneco LED Indoor Battens?
The sensor in Haneco LED light battens is built internally within the fitting, so it is not visible from the outside. This design ensures 360° coverage for motion and daylight sensing without affecting the fixture’s appearance. For detailed sensor specifications and installation guidelines, refer to the product datasheet and installation guide.
Can I disable or remove the Intellisensor in Haneco LED lights?
No, most Haneco LED models with an integrated Intellisensor cannot be bypassed, removed, or disabled. If you need continuous lighting without sensor control, choose a non-sensor model. However, the latest DURA G2 LED lights offer flexibility—the Intellisensor is optional and can be added or removed as required. This makes DURA G2 ideal for projects needing adjustable motion or daylight sensor functionality.
Does Haneco offer flicker-free LED batten lights?
Yes. Selected OXFORD, VISTA HERO, and VISTA EVO battens, including emergency variants, are supplied with flicker-free drivers. Please note that sensor versions may differ.
💡 Tip: Check out our complete selection of indoor LED battens for more options.
LED Strip and Track Lights
Can Haneco LED track lighting be suspended from the ceiling?
Yes. Haneco offers suspension kits for installing LED track lighting from the ceiling. For proper support:
- Use 2 suspension kits for a 1-metre track
- Add 1 extra kit for each additional metre of track
These kits ensure safe and secure installation for commercial and residential spaces. Refer to the installation guide for detailed instructions.
Do Haneco 3 Circuit Track lengths include a live end and dead end?
Yes. Every Haneco 3 Circuit Track length comes complete with a live end (initial feed) and a dead end (end cap) for easy installation. These components are included to ensure proper electrical connection and a clean finish for your track lighting system.
How many Haneco LED track lights can be installed per metre of track?
There is no fixed limit per metre for installing Haneco LED track lights. The number of fittings depends on two key factors:
- Electrical load capacity of the circuit
- Track mounting weight specifications
Always check the product datasheet and installation guide to ensure compliance with safety and performance standards.
Are Haneco FOCI LED track lights colour temperature adjustable?
Yes—FOCI G2 LED track lights from Haneco feature tri-colour technology (CCT switchable), allowing you to select between multiple colour temperatures for flexible lighting design. Older FOCI models are not colour switchable, so if adjustable colour temperature is important for your project, choose the FOCI G2 series.
Does Haneco offer RGB and RGB+White LED strip lights?
Yes. Haneco provides both RGB LED strip lights and RGB+White LED strip lights for versatile colour and brightness control. Each option includes a remote controller for easy adjustment of colours and dimming—no additional dimmable driver is required. These strips are ideal for creating dynamic lighting effects in residential and commercial spaces.
Lighting Control & Automation
How can I dim a Haneco MATRIX LED panel completely off using 0/1-10V dimming
To achieve full OFF dimming on a Haneco MATRIX LED panel using 0/1-10V dimming, use the H10VD-45-DC-PS driver paired with the KASTA D1-10VIBH controller and a bell press mechanism.
Important: If you use a GENIE dimmer, the panel will only dim down to approximately 10% brightness, not completely off.
Can I disable the Intellisensor in Haneco -MS or -SS LED fittings?
No. The Intellisensor in Haneco -MS and -SS LED fittings cannot be disabled or bypassed. Each sensor is designed for stand-alone operation and only controls the fitting it is installed in. If you require continuous operation without sensor control, choose a non-sensor model instead.
Why do my Haneco DALI LED fittings turn on but cannot be controlled
If your Haneco DALI LED fittings switch on but do not respond to control commands, they likely have not been commissioned into the DALI network. All DALI fittings must be scanned and configured by a certified DALI integrator to enable full control and integration with the on-site lighting system.
Can I use a 2-wire electronic timer with Haneco LED lights?
Using a 2-wire electronic timer (without a neutral wire) can cause LED lights to glow or flicker in the OFF position. This happens because the timer draws a small leakage current through the circuit even when switched off—a common issue with low-wattage LED lights.
To prevent flicker or glow, we recommend installing the Haneco LCDEV minimum load device, which provides a safe current path and meets minimum load requirements for reliable operation.
Can one Haneco Intellisensor LED light control multiple fittings?
No. Haneco Intellisensor-enabled LED lights are designed as stand-alone units, meaning each fitting operates independently. They cannot control or link to other fittings for group operation. If you require centralised or group control, consider using a lighting control system instead of individual Intellisensor fittings.
Can one Haneco Intellisensor LED light control multiple fittings? No. Haneco Intellisensor-enabled LED lights are designed as stand-alone units, meaning each fitting operates independently.
Oyster & Bulkhead LED Lights
Do DAWN models bulkheads have side entry 20 mm conduit entries?
No. Only DAWN Hero LED bulkhead models have a provision for conduit side entry, and this is limited to 16 mm conduit size.
Does Haneco LED have impact-resistant wall lights with a sensor?
Yes. DAWN and DAWN Hero wall lights are rated IP66 and IK10 for maximum impact resistance and weather protection. CALEO offers IP65 and IK08 ratings. Sensor variants are available for all these models where required.
Which LED oyster lights are suitable for outdoor use?
Haneco PURO Slim and DISCUS oyster LED lights are rated IP54, making them ideal for under-eaves and semi-protected exterior areas. For more exposed outdoor applications, DAWN and DAWN Hero offer IP66 protection, ensuring durability in harsh outdoor conditions.
Residential LED Downlights
What is the IP rating of VIVA LED downlights?
The VIVA LED Downlights range (except VIVA-SEN) is rated at a minimum of IP44 from the front with an IP20 body rating. Always refer to the datasheet when selecting components based on their IP rating.
Is VIVA SEN dimmable or does it have a manual override?
VIVA SEN Residential LED Downlight is non-dimmable and does not have a manual override mode.
Which trims/adaptors fit the VIVA SEN?
Use trims and adaptor rings that suit VIVA 110 LED Downlight (e.g., brass, nickel, black, gold trims; 130mm/170mm white adaptors).
Can IC- 4 (IC-F) rated LED downlights be covered with insulation?
In Australia, IC- 4 rated LED downlights are suitable for residential or commercial use. The lampheads can be covered and abutted with building insulation. For external remote driver ratings, please refer to the installation guide. (Different rules apply in New Zealand.)
What are the cutout sizes for VIVA90 and VIVA110 LED downlights?
VIVA 90 LED Downlight uses a 70 mm cutout (90 mm fascia). VIVA 110 LED Downlight uses a 90 mm cutout (110 mm fascia). Adapter rings are available for larger cutouts.
Warranty and Returns
Can I return a Haneco LED light if I ordered the wrong product?
Can I return a Haneco LED light if I ordered the wrong product?
Returns for change of mind or incorrect product selection are subject to the wholesaler’s return policy. Please contact your point of purchase for details on eligibility, timeframes, and any applicable conditions. Haneco does not process direct returns—returns must go through the original wholesaler.
What is the warranty period for Haneco LED lights?
Most Haneco LED lights include a 3–5 year direct replacement warranty, depending on the product model.
For exact coverage details, refer to the product datasheet or visit our Warranty Information page for full terms and conditions.
Weatherproof LED Battens
Does Haneco offer DALI dimmable emergency weatherproof LED battens?
Yes. Haneco provides selected TRIPROOF emergency LED battens in DALI dimmable versions, allowing integration with DALI lighting control systems for advanced dimming and monitoring.
Check the product datasheet for model availability and specifications.
Do Haneco Weatherproof LED battens include stainless steel mounting clips?
Yes. All Haneco Weatherproof LED battens include stainless steel mounting clips for secure installation:
- DURA G2 LED battens: 304-grade stainless steel clips
- TRIPROOF G2 LED battens: 316-grade stainless steel clips for enhanced corrosion resistance
These clips are included with the product for convenience and durability in harsh environments.
Are Haneco LED battens suitable for freezer or cold storage environments?
Are Haneco LED battens suitable for freezer or cold storage environments?
Yes. Haneco DURA G2 and TRIPROOF G2 non-emergency LED battens are rated for low-temperature environments down to -20°C, making them ideal for freezers and cold storage areas.
Important: Emergency versions have a minimum temperature rating of 0°C and are not recommended for freezer applications due to battery chemical limitations.